If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. This promotion means you won’t pay the usual setup fee of £35. You need something called a barrel to connect the two. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Tried looking but can't see a way to book an engineer for this? Thanks. . You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. B&Q are running low on these however. those who. on 17-12-2022 10:39. There should be a wall mounted box somewhere inside that has an F socket on it. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). #1. Hi @jimmylam1221. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. The block box on second picture is an amplifier for terrestrial TV. 11-11-2022 12:53 - edited 11-11-2022 12:58. Push fit the VM-supplied lead onto the socket. Options. The yellow labelled parts have HDMI cable been supplied in the box. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. I think there’s something missing to the Virgin Media wall socket in my flat. Select the correct HDMI input for your box. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Joining in. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Re: No wall socket. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. Is there likey to be any problem with this, such as degraded of weaker quality or speed. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. If you need a new wall socket, the engineer will install this for you during the appointment. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. 2: Seeker. on 22-10-2022 20:58. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Could you please advise my next steps! Thank you, Alex - 5391208What confuses some people is the push-on connector provided. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. on 04-02-2023 11:17. Get the Hub ready by connecting the wires. However, I do not have any of the specified wall sockets available. Being connected to the internet is one of the most important modern essentials in 2022,. Account - Mobile. I have looked everywhere but can't seem to find one. We're pleased to hear you're thinking of rejoining us. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. It is actually a VM box but a very old one, even though it was still in use just over a month ago. There are two outputs from here (the two connectors that are close together on the white box). Hello, i registered VM broadband and scheduled to delivery on 1st September. A Virgin Ceramic Titanium Dioxide Nf Membrane With Pore Size Of 0 9 Scientific Diagram. Manage Your Account. 0 KudosNo virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Options. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Forum Team (Retired) 204 Views. I've recently moved in into a new flat. Other times you will find an unbranded connection point on the wall. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I am so sorry that you have - 5404317 BrowseVirgin media wall socket for broadband is not what js shown on the installation guide. We have tried plugging it into the only box we found it would fit but no luck. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. 20-amp duplex plugs are similar in appearance to the 15-amp duplex plugs, with one main difference: 20-amp duplex plugs have a small horizontal slot alongside one of the vertical slots. Switched On Families. 4. Sometimes there is no wall box, just a trailing cable. Options. I’m a new Virgin customer, and the previous occupants used a different provider. What you want is a telephone line extension from the hub to where you want the phone base unit located. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. QuickStart, set up and connections. I would love to help you get your service installed. No coax wall socket, how can I connect my router? : r/VirginMedia r/VirginMedia • 3 yr. If your not a virgin media customer then nothing. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I also have this other dual cable going to the Smart Hub. The wall socket is - 5109379. Virgin will not remove them. The top “capped” one is marked FM & has been disused since cable went digital. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The best thing to do if. a week ago. I have had a look into your. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. They will charge £99 for a relocation. Would I be able. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There is a wire within the box but it’s too short to reach and also does n. These are designed to push over the screw thread on the socket. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Subscribe to this message's RSS feed. Customer since 1993. Manage Your Account. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Virgin Media M125 Fibre Broadband. on 21-08-2023 20:36. Learn more. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. I don't have virgin media wall socket in Volt Wednesday; VOLT Virgin and O2 in Volt Wednesday; Top. Hi team. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. The box and cables may have been removed by the previous occupiers. Tudor. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. to be phone lines. Even sitting in the room above the router, the WiFi was dreadful. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. I don't work for Virgin Media. Second, you'll likely need a manned installation for your VM services. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. on 12-01-2023 21:04. You can also check for a loose cable as not all properties have a socket. Please there is no virgin media wall socket and I don't know how to go about the installation. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Here are some check points to make sure your phones are in good working order. You can get a small female to female connector at B&Q/Amazon to join two cables together. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. 1 ACCEPTED SOLUTION. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I don't work for Virgin Media. Joining in. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Don’t plug the power cable into a plug socket yet. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. I will private message you now to confirm your details. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Wall socket. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. The second socket is in the study and I need a wired connection here. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. @umerarifkhan11 wrote:. Account - Cable. Account - Mobile. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Reply. Account - Cable. correctly to the Virgin Media wall socket, please follow these instructions to get set up. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Yes, we will be able to fit another socket for you. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. There must have been a previous installation or you would not have been offered a self install. Push the white cable (from the old Hub) into the back of the new Hub. I'm at the stage where I need to plug - 5325590. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. . Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Push the red label end of the white cable, into the wall socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I expect it is a male F plug on the cable, they don’t make female F plugs. Business, Economics, and Finance. on 04-02-2023 11:17. That would indicate the base station and the handsets are in communication with each other. Browse Virgin Media Virgin Media Community. Or you may be quicker than average! You won’t be involved the whole time. Re: I need a Virgin Media Wall Socket. If you can get Quickstart, you can choose one of two delivery options. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I don't work for Virgin Media. If possible, I would like to get rid of this rather ugly white. on 30-09-2022 14:24. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. . The cable could be hidden within, or behind, furniture. Tudor. The new ones are just screws, the old style Telewest ones are like star shaped head. VM. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Give the pre-installs team a call on 0800 052 1734. VM BB TV Landline. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. I have been given other details for the account such as the account number/area code and. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . If you look into the back of your Hub, you'll see a port. 2 – Check the broadband cable is firmly connected. Customer since 1993. Browse. 1. Check the condition of your phones. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. . It should work ok. please - 5241140We would like to show you a description here but the site won’t allow us. No wall socket. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. QuickStart, set up and connections. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. I don't work for Virgin Media. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Don’t worry that it is not a threaded plug. Switched. If you look into the back of your Hub, you'll see a port named. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. Not all properties have an internal wall box. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. TV box - 15 mins. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. )Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Tudor. I have received my quick start-up kit. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Please see photos. But I have actually managed to get through to the technical team over chat. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. The internal box should be oblong, square one are for phone. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Connect the new TV box. AnthonyRaw1986. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. • Check the connection is tightly connected, it will make a 'click' noise. Security matters. Manage Your Account. . We would like to show you a description here but the site won’t allow us. • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Step 3. 14-08-2023 16:02 - edited 14-08-2023 16:05. . Virgin Media Quickstart set up. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. VM don't use fibre inside the property. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. 29-12-2022 20:58 - edited 29-12-2022 21:00. I don't have virgin media wall socket in QuickStart, set up and connections 12 minutes ago; Anyone else's internet intermittent? in Networking and WiFi an hour ago; Jitter and packet loss every day for the last few months in Networking and WiFi yesterday; Two accounts set up in my name and billed twice for broadband. Don’t plug the power cable into a plug socket yet. Tudor. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Edit free photo of social media,wiring,facebook,instragram,twitterVirgin media wall socket wiring diagram Leviton 49605-30w rf-transparent structured media enclosure forNetwork setup computer. Hi @bingoman000. Networking and WiFi. Options. Stay safe online. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 33. on 23-12-2022 10:31. ago 2MuchAngst2Handle No coax wall socket, how can I connect my router? Due to covid. Do You Need A Virgin Media Wall Socket? Yes, you do, unless your service is feeding in from another connector somewhere in your building, or outside in a. The UK isn’t the first country to make this move. Browse Virgin Media Virgin Media Community. If no. Explain what needs to be done and book an engineer visit. I don't have a Virgin wall socket. on 27-01-2023 17:22. on 28-10-2022 17:29. Stay safe online. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Will an engineer h. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I can only find the TV socket. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Hi mariz2198, thanks for posting and welcome to our community. From there it is going into the white distribution amplifier. 1 ACCEPTED SOLUTION. I'm currently renovating my living room, including the electrics. But what I can't figure out based on the research so. We do not have virgin so are we able to cut the wires - 5195119. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Options. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. I have only got one rectangular shaped white socket (Shown. In response to Llfamily. You can possibly do this in two ways. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall - 5134896. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Options. 19-01-2023. I have taken a look on our side and I can see you have an engineer. 7; 0; 0; CoachDanny. Can I still get online? The online phone service doesn’t let me speak to a person - 5206664I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. 0 Kudos Reply. I am so sorry to hear that you seem to be missing a wall socket in the home. Aug 8, 2019. I don't see a Virgin Media Wall Socket anywhere in. . My Virgin Media App. -a power cable for the hub's adapter. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. I've selected self installation and have realised I have no vm wall socket. The box and cables may have been removed by the previous occupiers. Very Insightful Person. Virgin offers self-install to properties that have recently had a service. AnthonyRaw1986. There should be a screw F socket on the bottom where the cable is now just pushed onto. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Installing and configuring your kitThank you. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. on 05-09-2023 20:36. My Virgin wall socket just have phone line, didn’t get. Kind regardsThe box and cables may have been removed by the previous occupiers. 12-10-2022 18:51 - edited 12-10-2022 18:59. . There are multiple different branded wall boxes inside our flat but none. If however the socket itself has been removed you will need assistance. ThanksI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. I'm a Very Insightful Person, I'm here to share knowledge. All forum topics; Previous topic; Next topic; 2. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. My router does now provide internet but the light is always yellow and it. Packages. That's fine. My Virgin Media Hub 3 just came in but realised need a socket wall installed. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). signed up and was given the option of self installation. Second, you'll likely need a manned installation for your VM services. Browse Virgin Media Virgin Media Community. Vonage 2nd line. on 23-10-2022 13:36. Learn more. The block box on second picture is an amplifier for terrestrial TV. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There should be a wall mounted box somewhere inside that has an F socket on it. Explain what needs to be done and book an engineer visit. Everything is converted to specialised triple screened coaxial cable. When I proceeded to set up my Hub 3 I quickly realised that. Account - Mobile. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Sign in . I can only find the TV socket. The new ones are just screws, the old style Telewest ones are like star shaped head. Wall Socket. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Or wait here a day or two for a VM Mod to pick this up.